Question 1

How long does setup take?

Accepted Answer

Most customers are live in under 10 minutes. Connect your booking system, upload your service catalogue and activate the AI receptionist — done. No IT department required.

Question 2

Do I need technical knowledge to set up Nordicall?

Accepted Answer

No. Setup is done through a simple point-and-click onboarding interface. If you can use a booking system, you can set up Nordicall.

Question 3

Can I try Nordicall for free?

Accepted Answer

Yes, we offer a 14-day free trial with no credit card required. During the trial you get access to all features and personal onboarding.

Question 4

What happens after the trial period?

Accepted Answer

You choose a subscription that suits your business. No automatic charge occurs without your approval.

Question 5

Does the AI receptionist sound human?

Accepted Answer

Yes. Nordicall is trained on natural Nordic English, Swedish and Norwegian. Most customers notice no difference from a human receptionist. You can listen to example calls in your dashboard.

Question 6

What happens if the customer calls about something the AI can't handle?

Accepted Answer

The AI forwards the call to you with a notification, or asks the customer to leave a message. You can configure exactly which issues are forwarded automatically.

Question 7

Can the AI handle dialects and accents?

Accepted Answer

Yes. Nordicall handles Swedish, Norwegian and Danish dialects well. English is fully supported for international customers.

Question 8

Does the AI handle complex conversations?

Accepted Answer

The AI handles bookings, cancellations, rebookings, common questions and pricing information. Truly complex or sensitive matters are always escalated to you.

Question 9

Which booking systems does Nordicall support?

Accepted Answer

We support 40+ booking systems: Bokadirekt, Timma, Fresha, Acuity, MindBody, Vagaro, Careclia, AutoMaster and more. Full list available in our integration catalogue.

Question 10

Does Nordicall work with my CRM?

Accepted Answer

Yes. We integrate with HubSpot, Pipedrive, Salesforce and most CRM systems via API or Zapier.

Question 11

Can I connect Nordicall to Google Calendar?

Accepted Answer

Yes. Google Calendar and Outlook Calendar are standard integrations that can be configured in under 2 minutes.

Question 12

What happens if my system isn't on the list?

Accepted Answer

Contact us. We add new integrations regularly and have an open API for custom integrations.

Question 13

Is Nordicall GDPR compliant?

Accepted Answer

Yes. All data is stored on servers in the Nordics (Sweden/Norway), encrypted in transit and at rest, and we sign a DPA (data processing agreement) with every customer.

Question 14

Where is my customer data stored?

Accepted Answer

All data is stored exclusively on servers within the EU — primarily in Sweden and Norway. No data is transferred to third countries.

Question 15

Are calls recorded?

Accepted Answer

Calls are logged in text format for quality assurance. You can turn off logging entirely if your industry requires it (e.g. healthcare). No calls are sold or used for AI training without your explicit consent.

Question 16

Do you have ISO 27001 certification?

Accepted Answer

We are working towards ISO 27001 certification (estimated Q3 2026). We already comply with all requirements and can present our security report on request.

Question 17

How long is the commitment period?

Accepted Answer

No commitment. You can cancel at any time without fees or complications.

Question 18

What is included when I start?

Accepted Answer

Setup, onboarding, all integrations, phone number, SMS confirmations and 24/7 support are all included — nothing extra to buy.

Question 19

How quickly can I get started?

Accepted Answer

Most customers are up and running within 10 minutes. We guide you through the entire connection to your booking system.

Question 20

What happens if I want to switch booking systems?

Accepted Answer

No problem. We support 40+ systems and can switch integrations without downtime or extra cost.

Frequently asked questions about Nordicall

How long does setup take?

Do I need technical knowledge to set up Nordicall?

Can I try Nordicall for free?

What happens after the trial period?

Have more questions?